Panasonic TOUGHBOOK Support Centre

Panasonic TOUGHBOOK devices are durable and built to last. But sometimes accidents can happen.

At Panasonic, we believe that service is critical to a rewarding user experience. That’s why our technology is backed by expert service, pre and post-sales and is never just a reactive function. Our dedicated team is here to support your purchasing process with specialist advice from the very outset, ensuring that the technology you choose is right for your business.

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Contact Our Service & Repair Centre

We’re here to help! Our dedicated team is on hand should you need to contact us for any TOUGHBOOK service or repair enquiries.

Whether your Panasonic TOUGHBOOK is in or out of warranty, it makes sense to have any repairs or service carried out at our Panasonic repair centres based in Australia or New Zealand by specialised technicians using genuine spare parts.

eg FZ-A3FTCT1817
eg 2MVADB2503

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TOUGHBOOK Warranty Card

Standard Australian product warranty terms and conditions 


Point of Sale (POS) Warranty Card

Standard Australian product warranty terms and conditions 


TOUGHBOOK Service & Repair Terms & Conditions

General terms and conditions for all TOUGHBOOK service and repairs.

Full Terms & Conditions

TOUGHBOOK Service, Warranty & Repair Manual

Our dedicated team of service engineers and technicians specialise in the repair and maintenance of TOUGHBOOK computers and provide local support to customers across the country. Download our Service, Warranty & Repair manual for an overview of all the services our team can provide to keep your teams up and running.


Panasonic TOUGHBOOK ProTect Warranty & Services

Give your TOUGHBOOK devices the protection they deserve with our range of optional advanced warranty & service options


World Leader in Rugged Mobility Solutions

The TOUGHBOOK range consists of rugged laptop, tablet, and convertible PC devices and accessories, designed for extreme environments.

Explore the TOUGHBOOK range

Keeping Your Team Connected

Panasonic combines our industry leading TOUGHBOOK devices with specialised software, trusted third party hardware, and professional services to help your team handle anything that comes their way.

Learn more about our partner and software solutions

TOUGHBOOK ProTect Warranty & Services

Panasonic TOUGHBOOK devices have the industry’s lowest failure rates and are backed with a comprehensive 3 year standard manufacturers warranty, with the option to extend up to a maximum of 5 years, but when something out of the ordinary happens which renders your device out of action, consider the impact to your business.

Give your TOUGHBOOK devices the protection they deserve with our range of ProTect Warranties & Advanced Service options, designed to help you work harder and go further in the field.

ProTect Rapid Response

Our TOUGHBOOK devices are made to be mission critical, and so is our ProTect Rapid Response service. Rapid Response is an advance-swap style device exchange combined with a range of support options designed specifically for those businesses who cannot afford downtime due to interruptions caused by device repairs. When additional speed is crucial, we can customise a solution to meet your needs.

ProTect Accidental Damage

Panasonic’s ProTect Accidental Damage Service provides protection against those unforeseen accidents while devices are out in the field which sit outside of traditional warranty repairs. Devices are covered for 3 years and can be extended up to a maximum of 5 years, providing you and your workforce with complete peace of mind.

Smart Battery Warranty

TOUGHBOOK Smart Battery warranty combines the power of smart battery technology with rapid battery replacement. Providing protection against battery degradation for up to 3 years, guaranteeing optimum operational efficiency beyond the standard 12-month cover, only Panasonic incorporates smart capabilities in its device management offer.

Product Alerts

Upgrading to Windows 11?

Learn more about Windows 11 and how to upgrade your TOUGHBOOK.

Technical Updates & Support

Visit our global support page for the latest driver, firmware, and operating system updates.

SAFETY NOTICE: FZ-G1 Battery Recall

Get details on the Panasonic TOUGHBOOK FZ-G1 electrical safety notice.


Get details on the Panasonic TOUGHBOOK CF-AX, CF-C2, and CF-SX electrical safety notice.